The business processes outsourcing (BPO) services market consists of sales of BPO services by entities (organizations, sole traders and partnerships) engaged in providing the basic operations of a business process such as human resource management, finance and accounting, or customer/call center relations for a manufacturing or services company.
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The global business processes outsourcing services market is expected to grow from $183 billion in 2017 to $256 billion in 2021 at a (CAGR) of around 8%. The growth in the historic period resulted from low-cost talent pool in emerging economies and a rise in corporate profits. Going forward, adoption of IoT and the emergence of startups will drive growth. Factors that negatively affected growth in the historic period were stringent government regulations and cybersecurity concerns. Factors that could hinder the growth of this market in the future are a reduction in free trade and skills shortage.
The Business Processes Outsourcing market industry can be further categorized into Segments: CRM BPO, HRO BPO, F&A BPO, and Other BPO Services.
Major Key competitive players in the global business processes outsourcing market report include ADP, Conduent, Accenture, Teleperformance, Paychex, and DXC Technologies.
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Few Chapters from Table Of Content:
- Executive Summary
- Table of Contents
- List of Figures
- List of Tables
- Report Structure
- Introduction
- Business Processes Outsourcing Market Characteristics
- Business Processes Outsourcing Market – Supply Chain Analysis
- Business Processes Outsourcing, Product Analysis
- Business Processes Outsourcing Market Size and Growth
- Business Processes Outsourcing Market, PESTEL Analysis
- Business Processes Outsourcing Market Trends And Strategies
- Business Processes Outsourcing Market Customer Information
- Business Processes Outsourcing Market Segmentation
- Business Processes Outsourcing Market Regional And Country Analysis
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